Can’t customize my theme

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  lotusliving2017 · Member · Sep 19, 2018 at 11:20 am

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  Hi,

  I would like to ask why when I try to customize my theme it asks me to login, and when I do, it says that my credentials are invalid. I tried with the forgot my password method , but then it says that there is no such email registered. Can you help me with this?
  Best regards,

  Maria

  The blog I need help with is: (visible only to logged in users)

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  lukeshoreblog · Member · Sep 19, 2018 at 11:39 am

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  Hi there!

  It looks like the site you’re referring http://www.mylotusliving.com is not hosted on WordPress.com. Your site is a self-hosted WordPress.org site.

  Name Servers :
  NS1.BLUEHOST.COM
  NS2.BLUEHOST.COM

  This is a public forum which provides support only for the sites hosted on WordPress.com

  You can seek help for WordPress.org sites here:
  https://wordpress.org/support/

  Here is some information showing the differences between the two:

  WordPress.com vs. WordPress.org

  Thanks!

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  lotusliving2017 · Member · Sep 25, 2018 at 12:13 pm

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  Hi thank you for your response, but how is it possible then that it lets me login to wordpress.com and when I go to wordpress.org it says that the account is invalid and doesn’t exist. I am sorry if its a silly question , its just that I am confused :S