Can't customize properly – driving me MAD!!!!!
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Hi,
I’m attempting to use the ‘customize’ feature on one of the free wordpress templates available. No matter which one I try, even the one’s I DON’T want, the customize feature does not work properly. When I choose the colours and backgrounds I would like to use, I click save and the words ‘saving changes’ appears – but don’t go! I’ve tried waiting around for an hour, nothing. I’ve tried refreshing, and it’ll save parts of the customization but not all, I’ll still be stuck with fonts that I didn’t want and random colours that don’t match the pallette I’ve chosen! Can anyone shed light on this? Is this just a problem for me!? Thanks x
The blog I need help with is: (visible only to logged in users)
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Have you purchased an annually renewable custom design upgrade and are you undertaking CSS editing?
http://en.support.wordpress.com/custom-design/
http://en.support.wordpress.com/custom-design/editing-css/ -
Panos had a post a day or two back about the buggy Customize feature and how you did not really need it – just change the individual items under Dashboard >> Appearance – sorry can’t remember the link
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Hi hannahelizabethcolledge, I’m on the case! I’m glad when people let us know about thinks like this instead of trying to switch to the older interface by default because we need to find and fix these things if they’re bugs on our side!
I click save and the words ‘saving changes’ appears – but don’t go!
Does the page go completely white or is it just non-responsive after you see the “saving changes” message?
I just checked the blog you selected when you created your help request http://hannahelizabethcolledge.wordpress.com/ and I see that blog is currently using the Bueno theme. So I set Bueno up on my test blog and tried saving changes, and everything worked for me. I went through every one of the side menu items in Bueno. I’m using Firefox 20 on a Mac.
To double check the details so I can make sure I’m testing the right things, can you verify which blog and theme you were using when you saw the problem happen?
And just to make sure, is your web browser up-to-date?
http://browsehappy.com/ -
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@hannahelizabethcolledge, I just wanted to check back in with you about the problem with the Appearance → Themes → Customize section in your blog dashboard you reported earlier.
It looks like you are using the preview mode for the Custom Design upgrade which is a paid upgrade. Some of the settings in that mode will save but they won’t show up on the front end unless you purchase the upgrade.
To go back to the free options, go to Appearance → Themes → Customize → Colors and click the “exit the preview” link in yellow at the top of the panel on the right.
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