Can’t delete my account

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  info86aa1efa3f8 · Member · Sep 25, 2024 at 7:11 pm

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  I can’t delete my site or my account, and can’t contact support because I’ve cancelled my plan even though it still is a paid plan! This is some serious bullshit.

  Both deletion pages say come back in a few minutes, been like that for days.

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  info86aa1efa3f8 · Member · Sep 25, 2024 at 7:21 pm

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  I can’t even submit a GDPR request to have my data deleted since I can’t contact anyone, even though I’m in the EU, which a breach of GDPR laws. How can I get them to delete my account since I can’t do it myself???

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  ngfangkiang · Member · Sep 25, 2024 at 7:26 pm

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  I think you can delete your site at https://wordpress.com/settings/general/.

  To close your WordPress.com account, maybe https://wordpress.com/me/account will help.

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  info86aa1efa3f8 · Member · Sep 25, 2024 at 7:28 pm

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  No, neither works:

  

  

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  info86aa1efa3f8 · Member · Sep 25, 2024 at 7:29 pm

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  It’s been like that for a few weeks now.

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  ngfangkiang · Member · Sep 25, 2024 at 7:37 pm

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  I’m sorry to hear that. I think the staff needs time to review to avoid irreparable human errors.

  I’m not sure if you need to get an email sent to your mailbox to confirm that you want to close your WordPress.com account. But I know most sites require you to do so.

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  justjennifer · Member · Sep 27, 2024 at 3:48 am

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  Tagged for Staff assistance. Thanks for your patience.

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  staff-galakate · Staff · Sep 27, 2024 at 7:32 am

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  Hi @info86aa1efa3f8,

  I’m sorry to read that you want to close your account and are facing an issue with it.

  The site was previously on the WordPress.com Commerce plan, after the plan was canceled the site still had the previously installed plugins, third-party theme, and the site content that was added after the first plugin/ third-party theme was installed. When the WordPress.com Commerce plan was canceled, the site needed to be reverted to the state before the first plugin/ third-party theme was installed. This was the state where the site was stuck.

  I’ve now reverted the site to the state before the first plugin/ third-party theme was installed. You can now go ahead and close your account without any issue from My Profile (top right corner) → Account Settings → Close your account permanently. Here is the guide you can follow for the same: http://en.support.wordpress.com/close-account/

  I hope this helps.

  Please let us know if you have any questions or need anything else.

  Best,

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  info86aa1efa3f8 · Member · Sep 27, 2024 at 10:44 am

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  Thank you!

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  staff-galakate · Staff · Sep 27, 2024 at 12:59 pm

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  Marking the Forum close since we’ve resolved the issue.