Can’t delete my account

  • Unknown's avatar
    moisobel · Member ·

    Transferred to wordpress.org. Want to delete my wp.com account now to avoid confusion (but can’t). I’ve already removed all active subscriptions. It’s been over a week but the prompt still hasn’t changed. Here’s what it says in the account settings/delete account:

    ” We are still in the process of removing one or more of your sites. This process normally takes 15-20 minutes. Once removal is completed, you should be able to close your account from this page. To close this account now, contact our support team. “

    Unfortunately, I apparently can no longer contact the said support team given my downgrade to a free plan.

  • nebojsajurcic · Staff ·

    @moisobel

    Hi there,

    Thank you for your patience! Based on the details you’ve shared, it looks like all active subscriptions associated with your account have already been canceled. Just as a reminder, WordPress.com accounts cannot be deleted if there are any active subscriptions.

    You should now be able to proceed with deleting your account. If you’re still encountering issues, you can follow the steps outlined in this guide: https://wordpress.com/support/close-account/.

    Please let me know if you have any trouble or if there’s anything else I can assist with!

    Best regards,

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