Can't delete my site! Premium upgrade.

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  quiescentya · Member · Oct 27, 2015 at 5:32 pm

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  Everytime I try to delete the site it says this:
  You have active premium upgrades on your site. Please cancel your upgrades prior to deleting your site.

  I click manage upgrades, and I don’t know how to delete it??
  I get this page.

  I really want to delete my site. alwaysyoona.com (alwaysyoona.wordpress.com)

  PLEASE HELP :'(

  The blog I need help with is: (visible only to logged in users)

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  quiescentya · Member · Oct 27, 2015 at 5:38 pm

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  Sorry, I forgot to include the image, I get this page:
  

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  timethief · Member · Oct 27, 2015 at 5:46 pm

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  I’m tagging this thread for Staff help with the modlook tag. Staff need to know if you want to retain the domain URL and use it on another site or not? They need to know that prior to proceeding with the cancellation.

  Information:
  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes from 1 – 2 weeks for the refund to be received.

  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  When you are logged in under the same username account that purchased the upgrade what do you see in these two locations please?
  Dashboard > Store > My Upgrades
  http://en.support.wordpress.com/my-upgrades/
  as well as
  Dashboard > Store > Billing History

  View Your Billing History

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  quiescentya · Member · Oct 27, 2015 at 6:04 pm

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  Thank you for the quick reply!

  I do not wish to retain the domain URL. I have no use of it.
  I believe I’ve already disable auto renew (as it shows the enable autorenew button).

  Thank you very much but I don’t really care for a refund :) I just wish for the site to be deleted.

  When I go on Dashboard > Store > My Upgrades
  I do not get ‘Cancel this upgrade’ option, I get this page:
  http://i.imgbox.com/L2tQi1iy.png

  When I go on Dashboard > Store > Billing History
  

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  timethief · Member · Oct 27, 2015 at 6:06 pm

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  Hi again,
  Not to worry as Staff will help you as soon as they can. Please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  chrisrudzki · Member · Oct 27, 2015 at 6:35 pm

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  @quiescentya:

  I’ve cancelled your domain, as requested. If you want to delete the site, these steps should work fine now:

  http://en.support.wordpress.com/settings/delete-site/

  Please read the warnings and advice before deleting a site. We can’t revert a site deletion for any reason and the site address cannot be reused.

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  timethief · Member · Oct 27, 2015 at 6:38 pm

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  @chrisrudzki
  Thanks for the speedy help here. :)

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  chrisrudzki · Member · Oct 27, 2015 at 6:44 pm

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  @timethief:

  Of course! Thanks for all your work, too. :)