Can't delete old website.
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Hi,
I am trying to help my client Phoenix Children’s Services locate there login details so they can delete there site. The person who setup the site has has lost all record of the login details so we can’t delete it!
The blog: phoenixchildrensservices.wordpress.com was created about five years ago but the owner can’t seem to access it even though it’s still pointing to her email address.
The person who set it up username is: karinatumon (we contacted her and she posted on the forum but got no answer) she doesn’t seem have the above site listed under her username even though she is still the admin.
She tried using the recovery account form but it didn’t work. It just asked me to reset my password which I did but of course it didn’t work because my username cannot access the dashboard.
All we want to do is delete the site/blog. Could you please do this at your end? You can contact Phoenix Children’s Services to confirm this on[phone redacted]
As you can see the actual offical website is: http://www.phoenixchildrensservices.org.au
We are desperate for help with this.
Thanks, Matthew Barnes.
The blog I need help with is: (visible only to logged in users)
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Hi Matthew –
What I can do is send an email to the email address on the account that owns phoenixchildrensservices.wordpress.com. It is a different username than the one you mentioned in your post.
Once they get logged in to that account they’ll be able to delete the site by following these steps: https://en.support.wordpress.com/delete-site/
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Hi Lizkarkoski,
thanks so much for replying. Would it be possible for you to let me know what the email address of the account is? That way we can work out who set it up as it is highly likely that the email address on the account might not even be in use anymore. The email addresses that may have previously been linked to that account are:
(email visible only to moderators and staff)
(email visible only to moderators and staff)Thank you once again, Matt.
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I’m not able to give out the email address on the account. I did send the email about 18 hours ago. Have you received it?
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Hi lizkarkoski, thanks for replying. No one has received an email yet. We believe the email attached to the account is no longer used by anyone. but how are we supposed to find out who’s email it is and track them down? Surely it must be in the realms of possibility that WordPress can investigate an account that has no owner. All they would have to is give the actual owners of the company a ring, in this case Phoenix Children’s Services. The wordpress.com site was set up by someone who no longer has anything to with the company and is un-contactable. What are we supposed to do? Thanks Matt.
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Hi there,
Companies, groups and organizations of any kind do not own blogs.
Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account and provided an email address at https://wordpress.com/me/account
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard. The Admin login link to the dashboard for every blog hosted by wordpress.COM is:
http://NAME_OF_BLOG.wordpress.com/wp-admin/
* You will have to replace “name_of_blog” with the actual blog’s name in that URL.
After the blog’s owner logs in clicking this link should display all blogs registered under the same username account, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden
If the blog’s owner does not see the blog here http://en.support.wordpress.com/my-blogs/ then they need to follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility
If the log-in information is lost they need to visit https://en.wordpress.com/wp-login.php?action=lostpassword
If you do not have the required access you need to contact the person who registered the account and site under it and have them transfer the sites to your username account by using this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account
If you check each and every possible email address and account and are not successful gaining access to the blog(s) then you must complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff, and provide proof ownership, so they can contact you by email ie. not on these public support forums, which are available to everyone with internet access.
Support Staff cannot breach the privacy policy and provide the log-in information. You have to provide proof ownership to Account Recovery Staff to gain access https://en.support.wordpress.com/account-recovery/
If you cannot provide proof ownership to Account Recovery Staff, so they can contact you by email ie. not on these public support forums, which are available to everyone with internet access, then you have reached a dead end.
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Hello – I’ve sent the email again in hopes that someone receives it and will get in touch with you about it.
In the mean time, I’ve gone ahead and set the site to private. This way it won’t be indexed by search engines or accessible to visitors. This is all I can do. I’m not able to give out the email address on the account.
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Thanks lizkarkoski and timethief. The site has now been deleted the owner finally located the site which was hidden there dashboard, it was a struggle to to track everything down but finally we got there! Once again thanks for your help with this!
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