Can't delete site – 'manage purchases'!?

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  jackbroad · Member · Oct 25, 2017 at 7:33 pm

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  Can’t delete site as this message appears – ‘You have active premium upgrades on your site. Please cancel your upgrades prior to deleting your site.’

  When I then go to ‘manage purchases’ a never expiring theme which I previously bought is there, however no way (that I can see) to remove it which is what I need to do before deleting the site presumably.

  Any help would be greatly appreciated.

  Thanks

  The blog I need help with is: (visible only to logged in users)

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  edequalsawesome · Staff · Oct 25, 2017 at 7:37 pm

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  Hi, @jackbroad!

  I’ve tagged this with modlook so that a WordPress.com Happiness Engineer can take a look at it for you and help remove the upgrades from your site. Further information on removing purchased site upgrades is available here: https://en.support.wordpress.com/delete-site/#deleting%C2%A0a-site-with-upgrades.

  Hope this helps!

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  timethief · Member · Oct 25, 2017 at 8:27 pm

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  You own premium themes that you purchased indefinitely.

  You have three options:
  1. Make the site private so you can use the premium theme if you change your mind in the future. https://en.support.wordpress.com/settings/privacy-settings/

  2. Have Staff transfer the premium theme to another site of yours registered under the same username account.

  3. Have Staff remove the theme knowing you will not be able to use it in the future.

  Please tell us which option is your preference.

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  jackbroad · Member · Oct 25, 2017 at 8:29 pm

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  Theme removed please.

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  timethief · Member · Oct 25, 2017 at 8:30 pm

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  Thanks for your response. Staff will remove it as soon as they can.

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  gemmacevans · Member · Oct 26, 2017 at 9:02 am

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  Hi jackbroad,

  When I then go to ‘manage purchases’ a never expiring theme which I previously bought is there

  I’ve removed the premium theme from jackbroad.wordpress.com so you should now be able to delete the site now.

  Deleting a site is permanent and it won’t be possible to reuse that WordPress.com address in the future. If you are happy to proceed, the site can be deleted by following these steps:

  Delete a Website

  Come back to me if you have any questions.