Can't Delete Site | Premium Upgrades

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  homcityliving · Member · Jul 19, 2017 at 2:25 am

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  Hello,
  I am trying to delete my wordpress.com site. I have deleted all of the content. However, when I try to delete the site, I receive the message:
  ‘Premium Upgrades – You have active premium upgrades on your site. Please cancel your upgrades prior to deleting your site.’

  I believe this is because I bought the Adventure theme. However, when I got ‘Manage Purchases’ there is no option to delete or cancel this purchase. Can someone please help resolve?

  Thanks!

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Jul 19, 2017 at 4:34 am

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  Hi there, I’ve tagged your thread for Staff assistance in removing the Premium theme from your site. However, if you have another WordPressdotcom site that you’d like to use this theme on, let them know which site and they can move it there.

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  staff-doublebassd · Staff · Jul 19, 2017 at 5:58 am

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  Hi there,

  I can remove the theme for you, but you own the theme indefinitely – so as @justjennifer mentioned, we can move the theme to another site, if you prefer.

  Otherwise, I’d be happy to remove the theme for you so you can proceed with the deletion of the site.

  Let me know, thanks!

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  staff-doublebassd · Staff · Jul 19, 2017 at 5:58 am

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  Hi there,

  I can remove the theme for you, but you own the theme indefinitely – so as @justjennifer mentioned, we can move the theme to another site, if you prefer.

  Otherwise, I’d be happy to remove the theme for you so you can proceed with the deletion of the site.

  Let me know, thanks!