Can't delete WebPage because of a Premium Theme

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  akeller007 · Member · Mar 17, 2017 at 8:43 am

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  Hi
  I would like to delete my webpage, but i can’t because of Premium Theme which is not deleteable and i can’t also not cancel my Theme subscription.

  So there is no possibilty for me to delete the webpage :-(

  Thank you for any help.

  Cheers

  The blog I need help with is: (visible only to logged in users)

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  staff-frank · Staff · Mar 17, 2017 at 8:49 am

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  Hi,

  If you want to start over, one option you have is to empty your site. Please see the following article for more detailed instructions: https://en.support.wordpress.com/empty-site/

  You can always change your theme as well. See the following article for more details: https://en.support.wordpress.com/themes/

  Let me know if this is what you had in mind.

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  akeller007 · Member · Mar 17, 2017 at 8:52 am

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  Hi,
  Thank you for your answer.
  I would like to completely delete the webpage, because i moved to self-hosted site.

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  staff-frank · Staff · Mar 17, 2017 at 8:59 am

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  Ok. In that case, follow the instructions in this article: https://en.support.wordpress.com/delete-site/

  Please note that if your site has a Premium Plan or a Premium Theme, you will need to remove them first. See the Deleting a site with Upgrades section for more details.

  Hope this helps.

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  akeller007 · Member · Mar 17, 2017 at 9:05 am

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  Thank you, i tried that already, but i can’t delete my subscritpion for the premium theme… so i stuck in the delete process…

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  staff-frank · Staff · Mar 17, 2017 at 9:09 am

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  Alright. I see the tag “modlook” has already been added to this thread so staff will get back to you as soon as they can to assist you.

  Best regards

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  akeller007 · Member · Mar 17, 2017 at 9:19 am

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  Thank you for your help. ;-)
  Cheers Adrian

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  staff-frank · Staff · Mar 17, 2017 at 9:21 am

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  No problem :-) Hope you get this resolved soon

  Thabo

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  gemmacevans · Member · Mar 17, 2017 at 11:43 am

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  Hello,

  I’ve removed the Premium Theme from your account — you should be able to delete your site now.

  Come back to me if you have any problems.

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  akeller007 · Member · Mar 17, 2017 at 11:47 am

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  Thank you.
  It worked.

  Cheers Adrian

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  gemmacevans · Member · Mar 18, 2017 at 10:11 am

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  You’re welcome Adrian :)