Can’t disconnect Jetpack from my staging site

  • Unknown's avatar
    consentbands · Member ·

    I need to disconnect Jetpack temporarily, but none of the instructions on https://jetpack.com/support/disconnect-jetpack-sites/ work. In fact, none of the interface matches!

    * On the site’s Settings -> General page, there’s no ‘Manage your connection’ text.

    * On Jetpack -> Dashboard, there’s no ‘Manage site connection’ text.

    * On the Plugin page next to Jetpack, there’s no ‘Deactivate’ link. There are, however, notes that the plugin is ‘Managed by host’.

    So how do I disconnect the site from Jetpack?

    Thank you!

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    consentbands · Member ·

    After a chat with a WordPress.com tech support, person, this issue can be closed. Results:

    1. Jetpack *can’t* be turned off on WordPress.com sites. I recommended that that notation be made on the page at https://jetpack.com/support/disconnect-jetpack-sites/ . (I wasted a few days because of that omission.)
    2. The underlying problem mysteriously fixed itself after the support engineer made a change in my admin user info and I restored to an earlier version of the site. (No need to go into the details.)
  • ezebecke · Staff ·

    Closing as we were able to resolve this issue in direct support. Thanks!

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