can’t download plugins

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  ryantuende · Member · Mar 4, 2022 at 2:28 pm

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  Hi when I am trying to download plugins a popup box shows and tells me I need to input my hostname, ftp username and password, when I do this I still can’t download because I get the error message that it couldn’t connect to the server.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  helper-heroponriki · Member · Mar 4, 2022 at 4:58 pm

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  Hi there!

  Can you let us know what the URL is of the site where you’re having this problem? Once we have that information, we’ll be better able to advise.

  Thank you!