Can’t edit my site

  • Unknown's avatar
    prometheangiant · Member ·

    when I try to go to ‘My Site’ to make edits to my webpage I get a white screen that just says check my jetpack connection. It’s been a while since I was on it and I’m at a loss as to what to do.

    WP.com: Yes
    Correct account: Unknown

  • Unknown's avatar
    tanisomolu · Member ·

    Hi!
    I’m sorry to hear that you’re dealing with the “white screen of death”. Have you downloaded any new themes or plugins lately? Apparently, other plugins can sometimes create a conflict with Jetpack that blocks it from connecting to WordPress.com

    To rule out a plugin conflict, you can disable all other plugins and keep Jetpack active, then try connecting again. If Jetpack connects, you can turn your plugins back on, one by one to make sure everything keeps working. If you find that a plugin is causing a conflict with Jetpack, please reach out to that plugin’s authors to see if there is a fix to get it working with Jetpack.

    You can do something similar with the theme you’re using. Download and temporarily switch to one of the more minimal, default WordPress themes (like Twenty Twenty-One) and see if the connection issues are resolved. If so, then you’ll need to either replace your original theme or talk to its authors to see if they can figure out what isn’t working with Jetpack.

    Hope these steps may help get rid of that white screen.

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