Can't edit my WordPress site

  • Unknown's avatar
    rossjharvey · Member ·

    I log into my account, I go to the settings for my website, I go to settings, I try to update my site title, and site tagline, when I click ‘save settings’, I get the error, ‘There was a problem saving your changes. Please try again.’ There is also another error message, ‘There was an error retrieving purchases.’ that pops up.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    jazzfly.com is hosted by Defense.Net
    IP Address: 206.188.193.203
    Name Servers:
    ns45.worldnic.com
    ns46.worldnic.com

    That site is not on WordPress.COM servers. You are posting to the wrong support forum.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, passwords support docs and support forums, and many people get confused about the two.

    The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

    This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
    (1) local installs of wordpress.ORG software on your own server or
    (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

    Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

    Some Jetpack solutions are here http://jetpack.com/support/

    Others are in the Jetpack support forum at WordPress.org
    http://wordpress.org/support/plugin/jetpack

    However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/ for app support.

  • Unknown's avatar
    rossjharvey · Member ·

    When I try to do full sync with Jetpack sync, I get the error message, “That method is not allowed.” When I try to leave the page, it says”You have unsaved changes. Are you sure you want to leave this page?” – but anything I try to save gets an error message.

    I have also noticed that I have an unusual amount of traffic from China… Can this be related?

  • Unknown's avatar
    timethief · Member ·

    This is wordpress.COM support. We provide support only for wordpress.COM hosted sites our support docs do not apply to wordpress.ORG software installs on paid hosting, and that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  • Unknown's avatar
    rossjharvey · Member ·

    Thank yo so much!

    Here’s the weird thing, though. I can log into my wordpress page through wordpress.com, but I can’t log into wordpress.org. I don’t think I even have an account there. It says it doesn’t recognize any of my email addresses…

    Very strange…

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