Can’t Edit my WordPress website

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  debbiee83eeaa6b6 · Member · Oct 10, 2023 at 8:06 pm

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  Hello,

  My website developer who created our website decided to up and disappear. I have no way to edit my non profits website since I didn’t create it (and have no idea what codes are required to access it).

  I’m desperately asking for any assistance on this. I’m not a techie… :-(

  Self-declared URL: http://www.thefloramayfoundation.org
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  staff-totoro · Staff · Oct 10, 2023 at 9:45 pm

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  Hi there,

  Thank you for reaching out. I sympathize with the situation you’re faced with. However, since your website is hosted with an external provider and uses the open-source version of WordPress, our team at WordPress.com is limited in our ability to assist directly. Our technical support mainly covers issues related to websites that are hosted on our WordPress.com managed hosting environment.

  Our managed hosting offers numerous tools and resources that are designed with user-friendly interfaces to make it easier for folks like yourself to manage and edit their websites. Here’s more information on that: https://wordpress.com/hosting/

  In light of this, we do have an option for you to move your website to our managed hosting platform. We’ve developed an easy-to-use migration plugin that takes care of the heavy lifting for you.

  

  Import a Website » Import using Move to WordPress.com

  in WordPress.com Support

  3 min read

  Use the Move to WordPress.com plugin to migrate a self-hosted WordPress site to WordPress.com. Follow the steps in this guide to import your site (including your content, media, plugins, and theme) directly from your wp-admin dashboard. Prerequisites To follow the steps in this guide, you will need: Your source site: a WordPress site with any other hosting provider (referred to as a se

  Even though we can’t help directly owing to the aforementioned reasons, you can get assistance from the community support forums of the open-source WordPress version, which is the one your host uses for your website. The community members are in the best position to help you. Here’s the forum address: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  I hope this helps, and we’re here for you if you need further assistance.