Can’t edit one of my pages – elementor

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  hteclimited · Member · Apr 21, 2021 at 7:49 am

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  There’s one of my pages I can’t seem to edit with elementor but all the others are fine. The error is ‘Preview could not be loaded’. I know this can be caused by various issues but I’m having trouble pinpointing exactly what the problem is here. Whats the best way to troubleshoot the error?

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  aleone89 · Staff · Apr 21, 2021 at 9:30 am

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  Hello there,

  Many thanks for reaching out.

  Are you able to confirm the URL of the website that you need assistance with please?

  Many thanks.

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  hteclimited · Member · Apr 21, 2021 at 11:09 am

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  Hi, it’s https://universeplc.com/news/

  Thanks

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  staff-mckluskey · Staff · Apr 21, 2021 at 11:53 am

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  Hi there!

  I’m afraid that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with 123-Reg.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites hosted elsewhere; we can only assist with sites hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/.

  You can look for help at the community forums here: https://wordpress.org/support/forums/, although I’d suggest reaching out directly to Elementor’s support team.

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.