Can’t edit pages and not able to install any new plugin
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I am not able to change pages or install any new plugins. I show an error when I log in my website through /wp-admin
Error text – wp_debugWP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
Hi there,
I don’t see any sites in the account you used to post here. Can you tell us the URL of the site you’re working on?
Once we know that, we should be able to help with this or at least direct you to the folks who can.
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Hi @webg8082, the site isn’t hosted here with us, so it’s a bit tricky to see what is happening. But we can probably point you in the right direction:
– Can you contact your host? They can help you check error logs and restore a recent backup if you have one. Note there are other backup services, too; if you’re using something like Jetpack Backup, you could restore through that instead.
– If this happened with a recent theme or plugin update or install, your host can help you remove just that one plugin or theme through their interface if needed.
– This guide can help, too: https://wordpress.org/support/article/common-wordpress-errors/
Going forward, here are a few tips on finding help with your WordPress installation: https://wordpress.com/support/help-support-options/#word-press-org-support
And here’s the difference between our hosting services and the free software: https://get.wp.com
Hoping this helps!
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