Can’t Edit – Permissions Error

  • Unknown's avatar
    fivestartfinishllc · Member ·

    Hello,

    I tried to login to my account to edit my website and it says I no longer have permissions to access that page.

    WP.com: Yes
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • staff-95percentghost · Staff ·

    Hi there,

    fivestarfinishllc.com appears to use the WordPress software and is hosted with another company than WordPress.com. Generally, in order to get help with your website, we do suggest contacting either your host’s own customer support, or alternatively the community forums of WordPress.org:

    To clarify, there are two ways to use WordPress, you can either use the WordPress software downloaded from WordPress.org onto a web host (also known as self-hosted), or you may host your site with us here at WordPress.com. For reference, you can learn more about the differences between WordPress.com and WordPress.org here:
    https://support.wordpress.com/com-vs-org/

    That said, it may also be worth ensuring that you’re logging in on your site itself, rather than trying to use your WordPress.com account as the two are not related. You should be able to find your site login page here:
    http://fivestarfinishllc.com/wp-login.php

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