Can’t edit site

  • Unknown's avatar
    hassujassu · Member ·

    Hi! I can’t edit my site appereance at all. I have tried different computers and browsers but it doesn’t change anything. :( The site looks completely blank when I try to edit it and just loads. I can look at the current site normally.

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • julinedossantos1 · Staff ·

    Hello,
    There are a few things you can try:

    • Clear your browser’s cache and cookies: Clearing your browser’s cache and cookies can sometimes resolve issues with the site not loading properly.
    • Disable any browser extensions: Some browser extensions can cause conflicts with WordPress and prevent you from accessing the site. Try disabling any browser extensions you have installed to see if that resolves the issue.
    • Check your internet connection: Make sure your internet connection is stable, and you’re not experiencing any network issues.
    • Check if there is a plugin conflict: Sometimes, a plugin can cause conflicts with the theme and prevent the customizer from loading. You can try deactivating all your plugins to see if that resolves the issue.
    • Check if the theme is causing the issue: Try switching to a default WordPress theme like Twenty Twenty-one and see if the problem still persists. If it does not, then the issue is with the theme.

    This guide can be useful: https://wordpress.com/support/browser-issues/
    https://wordpress.com/support/plugins/solve-problems-with-plugins/

    Hope this helps! Please let me know if there is anything else I can help you with.

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