Can't empty my shopping cart

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  jhanzl · Member · Feb 26, 2014 at 4:12 pm

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  I can’t empty shopping cart. I am trying to purchase a theme upgrade and there are other items in my cart – I added a few themes – but I only want one. There’s no option to remove things from the cart. Please assist – and if nothing else empty my cart so I can start fresh.

  Thanks,
  John

  The blog I need help with is: (visible only to logged in users)

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  h6052090380 · Member · Feb 27, 2014 at 12:03 am

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  same here, I can’t remove mine either, someone help!

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  vivianogoddjarle · Member · Feb 27, 2014 at 2:20 am

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  Ant solution? Same problem here!

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  bubbleandhearth · Member · Feb 27, 2014 at 2:24 am

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  Did you try clicking on the shopping cart/checkout option under the Store tab? It gives you the run down of what is in your cart (product) along with an area to put the payment information in. If you look in the area where it says product there should be a button to click that says remove from cart.

  Hopefully this helps!

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  jhanzl · Member · Feb 27, 2014 at 12:41 pm

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  Unfortunately there’s no options next to any of the items in the shopping cart – there’s no trash, quantity update, nothing. And there’s no way to clear cart either. Being a software developer, I’m no stranger to ecommerce. I’ve tried IE 11, and IE 11 in compatibility mode, and Chrome. All are the same. This is really frustrating as I also can’t seem to find a way to contact anyone from support. I mean, I’m

  trying

  to give them money!

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  tobiandalice · Member · Feb 27, 2014 at 1:56 pm

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  Same problem here!

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  justjennifer · Member · Feb 27, 2014 at 2:39 pm

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  Tagged for Staff assistance. Please be patient while waiting for their reply as they have a backlog of threads marked for their assistance.

  To everyone who has posted here, please state what browser and version you are using and please try using a different browser.

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  tobiandalice · Member · Feb 28, 2014 at 2:17 pm

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  Thanks @justjennifer. Have tried the following, no option to empty cart or remove items in any of these browsers :(

  Chrome Version 33.0.1750.117
  Safari Version 7.0.1 (9537.73.11)
  Firefox 27.0.1

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  stopeatingbadly · Member · Mar 1, 2014 at 2:21 pm

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  The same problem, i’ve tried these browsers:

  Safari Version 6.1.1 (7537.73.11)
  Chrome Version 33.0.1750.117
  Samsung Internet 1.5

  Thanks!

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  jackiedana · Member · Mar 4, 2014 at 12:28 am

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  Thanks for letting us know. I have reported this issue to our developers and we should have a fix for you soon. I appreciate your patience.

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  jackiedana · Member · Mar 4, 2014 at 1:19 am

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  We believe this issue is fixed. Please check your shopping cart again and let us know if you have any further issues with this.

  If you don’t see the “remove from cart” option, please try clearing your cache to make sure your browser is showing the most up to date information.

  Solve Common Browser Issues

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  jhanzl · Member · Mar 4, 2014 at 1:41 am

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  The Remove From Cart button is now showing – thank you!

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  jackiedana · Member · Mar 4, 2014 at 1:46 am

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  Hooray! :)