Can’t enable payments.

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  madameteeze · Member · Jun 26, 2025 at 11:24 pm

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  I am trying to enable payments but keep getting an ‘Setup was canceled!’ when trying to connect to WordPress. help!

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  marutim · Staff · Jun 28, 2025 at 3:59 am

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  Hi there,

  Thank you for contacting WordPress.com Support! I am happy to help you with your questions.

  I’ve checked the WordPress.com account you contacted us from, and I do not see any active subscriptions or charges linked to it.

  Also, the site you shared here is not hosted with WordPress.com. You can use this tool to find more about the hosting provider for your site: https://wordpress.com/site-profiler

  Here at WordPress.com support, we can only provide support for sites hosted with WordPress.com. I will recommend checking with the hosting provider for further assistance with your site

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  wp15338181723 · Member · Jun 29, 2025 at 1:50 pm

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  I buy the domains before, but now I can’t log in the account. How can I log in ?

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  marutim · Staff · Jun 30, 2025 at 4:31 am

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  Hello @wp15338181723,

  I have checked your current WordPress.com account and do not find any active subscriptions or charges linked to it.

  You can log into your WordPress.com account from here. If you are having issues with the account, you can reset your password from here. Please check your spam folder if you don’t see the reset email.
  
  I hope this helps. Let me know if you have any further questions that I can help you with 😊