Can’t enter to my dashboard

  • Unknown's avatar
    italiansteelart · Member ·

    Hello in the latest weeks our website italiansteelart.com was attacked with bot, and file changing, we were noyiced by U by emails, we increase the security with re captha and security shield plugins. unfortunately starting today we can enter to dashboard from our website and also by your site, we resetted also the password, no way… please may U help us to fix the access to wordpress dashboard of our website, we are currently out…:((

  • staff-zara · Staff ·

    Hello there, it seems that your site is not hosted on WordPress.com.

    Name Server: DNS5.DOTEASY.COM
    Name Server: DNS6.DOTEASY.COM

    Maybe you could contact your web hosting provider on the issue.

    Please be informed that the staff and members of this forum could only help you out with support topics related to WordPress.com sites but not self-hosted WordPress sites as they’re separate entities and independent from each other.

    WordPress.com vs. WordPress.org

    For future self-hosted WordPress issues, you’re recommended to post your questions at the WordPress.org forum and seek help from the experts and volunteer members there. You may need to register an account if you don’t already have one.

    https://wordpress.org/support/

    Hope your issue gets fixed soon!

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