can’t export from dayone to wordpress

  • Unknown's avatar
    lawman508 · Member ·

    Hello – please let me know if I need to go somewhere else for doyone support.
    When I export/share a dayone post on my iPhone to wordpress, all of the graphics are exported – but none of the text! Can you tell me how to resolve this – or perhaps it is a bug.

    Thanks!

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • supernovia · Staff ·

    Hey there! Great question. I’m not sure whether this is in Day One or a thing with our app, but I’m glad you reached out here. I was able to duplicate what you’re seeing. We’ll reach out to the Day One Team.

    If you’d like to do so too, you can reach out here: https://dayoneapp.com/contact

    Also, would you happen to have noticed when this started? If it’s something you’ve been using for a while and it stopped working, for example, please let us know, and we’ll share that context.

  • Unknown's avatar
    lawman508 · Member ·

    I understand you own dayone now. How can we get support for that product.
    I’m trying to share from dayone into wordpress, and it will only share the pictures – none of the text comes over.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

  • Unknown's avatar
    lawman508 · Member ·

    Sorry for my late reply and thanks for your response. It was strange as it seemed to work in the past, and then it stopped working. I’m not sure when.
    The same problem also happens when you “share” to Facebook.
    I’m on the latest version of Day One and IOS.

  • staff-totoro · Staff ·

    We are able to help with questions you have about your WordPress site, but we are not able to troubleshoot the Day One app. There is however a team in place to handle those requests, and you can reach them here: https://dayoneapp.com/contact

    Thanks!

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