Can't find $30 getting rid of ad feature, only $99 upgrade

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  candidmentor · Member · May 19, 2014 at 2:12 pm

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  Getting rid of ads quoted a cost of $30 per year but when I clicked on it, it brought me to a $99 a year site. The 2 ads on my blog were risque.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · May 19, 2014 at 2:52 pm

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  Provided you are logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog your ought to be able to access the blog’s dashboard and navigate to > Store
  http://en.support.wordpress.com/no-ads/

  Clicking this link should display all your blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden

  If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
  follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility

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  candidmentor · Member · May 19, 2014 at 7:12 pm

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  I have just one blog. Clicking on the ensupport link just brings you to the store which does not have a separate $30 no-ad payment, only free, and next upgrade of $99.

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  timethief · Member · May 19, 2014 at 7:22 pm

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  That’s odd. I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  candidmentor · Member · May 19, 2014 at 8:34 pm

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  Thanks. A couple of the ads are unprofessional.

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  staff-blorbo · Staff · May 19, 2014 at 9:38 pm

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  Sorry about that! Try this link: http://store.wordpress.com/premium-upgrades/ad-free/

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  candidmentor · Member · May 19, 2014 at 9:43 pm

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  Still brings you to a $99 package. Not $30.

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  timethief · Member · May 19, 2014 at 9:44 pm

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  I’ll tag this thread for a Staff follow-up again.

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  staff-blorbo · Staff · May 19, 2014 at 9:51 pm

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  Do you see the option to buy No Ads in the Store section of your blog’s Dashboard?

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  candidmentor · Member · May 19, 2014 at 9:59 pm

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  Yes, Happiness Engineer. When you go to Dashboard and to Store and to the NO AD link for $30 and hit BUY NOW, it brings up the $99 package. Thanks for trying.

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  staff-blorbo · Staff · May 19, 2014 at 10:13 pm

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  Hm, ok then. Sorry, I’m not familiar with the Store changes at the moment, I just thought I might be able to lend a hand. I generally handle ad complaints and support for the WordAds product these days. :)

  I’ll pass this off to someone who’s much more familiar with Store operations.

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  evarlese · Member · May 19, 2014 at 10:39 pm

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  Hi there candidmentor! I just took a look at your account, and it looks like WordPress.com Premium was already added to your cart, which is why you kept seeing that message to buy Premium, instead of the No Ads upgrade only.

  I’ve just removed WordPress.com Premium from your cart for you. If you navigate back to your Dashboard > Store page, can you let me know if you’re seeing the option to buy only No Ads?

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  candidmentor · Member · May 19, 2014 at 11:06 pm

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  OK, Evarlese, you are the miracle worker. I’ve just purchased the NO-ADs for $30.00 and will check off the problem as resolved. Thank you so much.

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  evarlese · Member · May 20, 2014 at 4:57 pm

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  You’re welcome! Glad to hear you’re all set. :)