Can't find domain name info in order to transfer?
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Hey there! My client, Jesus Huerta had us build a WordPress website for him but it lives on HostGator. Apparently, his domain name, jcgreenplumbing.com, was purchase through WordPress.com, even though it is officially registered through Wild West Domains. I’m here in my client’s WordPress account and the only domain name I see here is jcgreenplumbing.wordpress.org. Where/how can I find/access/edit the jcgreenplumbing.com domain name info? At this point, we just want to transfer the registry of this domain over to Host Gator and be done with it so we can get the website up and the emails working again and continually without too much confusion and issues. My email address is (email visible only to moderators and staff) and my number is 1-510-755-0528. We look forward to hearing back from you as soon as possible, please. Again, there is no customer support phone number that I can find for WordPress.com, so this is the only means I have of contacting you folks in order to try to resolve this as quickly as possible. Thank you, in advance, for your help!
The blog I need help with is: (visible only to logged in users)
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Hello, we’re sorry for the delayed response. It sounds like you are needing to update your nameservers to HostGator’s nameservers. Keep in mind that updating your nameservers will not move your content from your current website, nor the SSL that you have installed.
You can find out how to move the WordPress site to HostGator’s servers by using the following WordPress article: https://codex.wordpress.org/Moving_WordPress
If you are having issues beyond this, it is recommended to contact our live support at 1-866-964-2867 or https://chat.hostgator.com
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