Can't find jetpack to de-install/re-install

  • Unknown's avatar
    allegrajordan · Member ·

    I have reviewed other posts and can’t find out the solution.

    I have a self-hosted wordpress.org site (iPage hosts) and the stats should show up on wordpress.com via jetpack. No stats, though it turns out the blog is surprisingly popular when I look at the iPage stats! (Hurray!) But wordpress.com is not receiving data from the wordpress.org site and I love the wordpress.com format.

    The plug in is not showing up in my wordpress.org dashboard plug ins and I cant find where jetpack is so that I might uninstall and reinstall. Please help happiness engineers! How might I uninstall jetpack?

    Thanks! Here is what I see when I try to install jetpack:

    Downloading install package from http://downloads.wordpress.org/plugin/jetpack.2.1.1.zip…

    Unpacking the package…

    Installing the plugin…

    Destination folder already exists. /hermes/bosweb25b/b755/ipg.innovationabbeycom/wp-content/plugins/jetpack/

    Plugin install failed.

    How do I find the folder to delete it so that I might reinstall jetpack and get stats? ?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    supportbot · Member ·

    The blog you specified at http://www.innovationabbey.com does not appear to be hosted at WordPress.com.

    This support forum is for blogs hosted at WordPress.com. If your question is about a self-hosted WordPress blog then you’ll find help at the WordPress.org forums.

    If you don’t understand the difference between WordPress.com and WordPress.org, you may find this information helpful.

    If you forgot to include a link to your blog, you can reply and include it below. It’ll help people to answer your question.

    This is an automated message.

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