Can't find live chat – going mad

• 

  thelandlockedsailors · Member · Aug 6, 2017 at 4:50 pm

  • Copy link
  • Add topic to favorites

  Hi I am sure there was live chat yesterday for help and now I can’t find it – need help with DNS thing and have no idea what I am doing

  The blog I need help with is: (visible only to logged in users)

• 

  ihmeplikka · Member · Aug 6, 2017 at 7:31 pm

  • Copy link

  Hi @thelandlockedsailors,

  If you subscribe to a Personal, Premium or Business WordPress.com plan, you’ll have access to chat support. If you’re on one of those plans, you can access live chat by logging in to your WordPress.com account and going to this link: https://wordpress.com/help/contact
  

  More info on plans and pricing is here: https://wordpress.com/pricing/

  Let us know if you’re still having trouble! If you are not on a paid plan, you can request support through the forum. Here’s more documentation on various venues for getting help with your site and account: https://en.support.wordpress.com/help-support-options/

• 

  kokkieh · Staff · Aug 7, 2017 at 6:46 am

  • Copy link

  Hi there,

  As a Premium plan customer you have access to live chat support 24 hours during weekdays. You won’t be able to start a live chat over the weekend.

  If you go to the contact link above now, you should see the chat option provided we have an operator available.

• 

  thelandlockedsailors · Member · Aug 7, 2017 at 6:55 am

  • Copy link

  Hi there – I have a premium account but no chat option – I presume it was the weekend so thats why

• 

  justjennifer · Member · Aug 7, 2017 at 7:43 am

  • Copy link

  @kokkieh – Thanks for that update on Live Chat availability.

• 

  thelandlockedsailors · Member · Aug 7, 2017 at 8:18 am

  • Copy link

  Hi – I have emailed in several times but have no option for chat still – any ideas?

• 

  justjennifer · Member · Aug 7, 2017 at 8:28 am

  • Copy link

  Hi there, under the LiveChat section of the Support doc that @ihmeplikka linked to earlier, it says

  Keep in mind that we may not be available to chat right away if all of our operators are busy chatting with other users. In this case you will see Submit Support Ticket instead of Chat with Us. You can send your request by email or wait for few minutes until you see a pop up message on your screen informing that one of our operators is available to chat. The button will automatically change to Chat with Us. You don’t need to refresh the screen. The message will pop up and the button will be switched automatically once an operator will become available.

• 

  kokkieh · Staff · Aug 7, 2017 at 10:42 am

  • Copy link

  I see you were helped in chat right after posting your last reply here, so I’m closing this thread.

  In future, please don’t open multiple threads and tickets if you’re unable to connect to chat. We reply to tickets in the order we receive them, and submitting multiple tickets can actually make it take longer for us to reach your tickets in the queue.