Can’t Find My Correct Account

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  completehorticulture · Member · Mar 3, 2025 at 7:30 pm

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  I cant find the account that is associated with my billing and thus my domain and current website. The domain is completehorticulture.com and is hosted on WordPress.com. Over the years we have had many different website companies work on our current website and now we are ready to launch a new website, but cannot because we cannot locate the correct WordPress.com account. I used the billing tool that WordPress.com offers to track down charges in my bank account, but cannot reach a real support agent to rectify this issue. The receipt # is 91768249. Again this is a business website that we pay for, but don’t have access to. This is unfortunate and a lesson learned, but we need access to the account that we paid for. Thanks

  The blog I need help with is: (visible only to logged in users)

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  completehorticulture · Member · Mar 3, 2025 at 7:45 pm

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  I just upgraded my account to hopefully get access to better customer service.

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  frankremmy · Member · Mar 3, 2025 at 9:42 pm

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  Hi @completehorticulture,

  I hope you’re doing well! We wanted to let you know that we’ve responded to your inquiry in the ticket. Please check your email for our reply.

  Thank you.