can’t find my original account

• 

  albielamchsicom · Member · Oct 7, 2019 at 4:53 pm

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  I have an account associated with centraliowamusiclessons.com with three users:
  admin
  lizam
  albiela
  wordpress has sent notifications recently to us at (email visible only to moderators and staff) but login will not accept that email or any other. I created the account I am currently messaging you from just in order to be able to contact you. Please advise, thanks.

• 

  supernovia · Staff · Oct 7, 2019 at 7:07 pm

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  Hi @albielamchsicom, this is a self-hosted copy of WordPress through Bluehost. It’s quite different from a site that is on our servers.

  And since your site is not here on our servers, we don’t have access to help you regain access. But I may be able to point you in the right direction.

  First contact your host to be sure you have backups and can access the hosting side of your site, then read all of these these instructions from WordPress.org to determine which method you want to use to regain access to your installation:
  https://wordpress.org/support/article/resetting-your-password/

  As long as you can log into your hosting account, you should be able to regain access. If you need more help, head to to the forums for self-hosted sites at https://wordpress.org/support

  Good luck!