Can’t find my site in my account

• 

  lisbethh2013 · Member · Aug 6, 2020 at 1:29 pm

  • Copy link
  • Add topic to favorites

  Hi,

  I am having trouble finding the site I am administrating on my wordpress account. The site is public, but i can’t get to the backend. What can I do from here?

• 

  supernovia · Staff · Aug 6, 2020 at 9:26 pm

  • Copy link

  Hi @lisbethh2013, could you send a link to the site you’re trying to access?

  If the site is hosted here on our servers this may help:

  Recover Your Account

  You may also be able to log out and log back in with the email address that gets notifications and what not.

  Or, for your own copy of WordPress with a different host, ask your host for help with this:
  https://wordpress.org/support/article/resetting-your-password/

• 

  lisbethh2013 · Member · Aug 7, 2020 at 6:46 am

  • Copy link

  Hi @supernovia

  Thank you for getting back to me. The site I am looking for is https://digitaldialog.dk/

• 

  kokkieh · Staff · Aug 7, 2020 at 7:26 am

  • Copy link

  The site at that domain is hosted with One.com, not WordPress.com, so please contact them directly for help with this.

  It’s built using the open source WordPress software made on WordPress.org, which is something different from WordPress.com.

  If you’re looking for the WordPress.com account that owns the Jetpack connection for that site, please follow our account recovery process that @supernovia linked to above.