Can't find name servers

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  nmcollaborative · Member · May 6, 2015 at 11:41 am

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  When I go to this page https://en.support.wordpress.com/domains/change-name-servers/#changing-name-servers it says to edit the Name Server on the top left menu but I don’t see that menu. I am trying to repoint my wordpress blog to a domain I own. They need at least two nameservers.

  Thanks!

  The blog I need help with is: (visible only to logged in users)

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  siobhyb · Member · May 6, 2015 at 12:56 pm

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  Hi there.

  The support page you linked to describes how to update the name servers of domains that were registered through WordPress.com. The domain you recently added a mapping subscription for, newmovementcollaborative.com, isn’t registered through WordPress.com and, therefore, that guide won’t apply.

  Are you trying to map newmovementcollaborative.com to WordPress.com? If so, you’ll need to change its name servers through the company your registered it with. The name servers needed to point your domain to us are as follows:

  NS1.WORDPRESS.COM
  NS2.WORDPRESS.COM
  NS3.WORDPRESS.COM

  Do you know which company you registered the domain through? Maybe I can help out and their guide for updating name servers through them.

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  nmcollaborative · Member · May 6, 2015 at 3:47 pm

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  Thanks!
  I’m working with web.com.
  I entered those names servers at web.com and it seemed fine but when I go to http://www.newmovementcollaborative.com it brings me to a blank xfinity page- any ideas?

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  nmcollaborative · Member · May 6, 2015 at 3:52 pm

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  something about managing my router?

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  siobhyb · Member · May 6, 2015 at 3:54 pm

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  Hi there!

  If you were able to update your name servers through web.com, then you’ll just need to wait a few hours. It can take up to 72 hours, though usually much less, for new information about a domain to propagate throughout the web. When a domain is registered or altered, the resulting propagation time can lead to a delay in being able to view your site at its new home.

  Please let me know if you’re still having trouble viewing your site after the propagation time, or if have any more questions or concerns. I’ll be happy to help further.