Can't find 'No Ads' renewal

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  josephinecorcoran · Member · Nov 27, 2015 at 5:55 pm

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  Hi there, I’m hoping someone can help me with my ‘No Ads’ renewal which I can’t find in my plan. My blog is josephinecorcoran.wordpress.com

  The blog I need help with is: (visible only to logged in users)

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  auxclass · Member · Nov 27, 2015 at 5:57 pm

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  Is there another account you might have used to buy it?

  has the No Ads lapsed with a break in the coverage?

  I have flagged this for the staff to help

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  josephinecorcoran · Member · Nov 27, 2015 at 7:04 pm

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  Hi Aux Class, Thanks for responding. It’s definitely this account. I’m so disappointed that I chose to upgrade to Premium following many renewal prompts (for no ads) but then found that the dot com domain wasn’t available – so I immediately cancelled. I’d like to renew no-ads but it doesn’t look like I have that option anymore. I will need to look through my credit card bill to see the date I upgraded and cancelled but it was definitely before no-ads expired. Thanks again for your help and for flagging. – Josephine

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  auxclass · Member · Nov 27, 2015 at 8:48 pm

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  If you had the no ads recently the staff should be able to fix it so you can renew it and not need the new fancy Cable TV pricing plan.

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  josephinecorcoran · Member · Nov 27, 2015 at 9:04 pm

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  @auxclass Thanks, I hope you’re right!

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  josephinecorcoran · Member · Nov 30, 2015 at 3:50 pm

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  Thanks, I’ve been able to renew ‘No Ads’ now. Not sure why the option had seemed to disappear from my site (probably user error!)

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  staff-doublebassd · Staff · Nov 30, 2015 at 8:39 pm

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  @Josephine,

  Glad that you were able to upgrade your no ads subscription successfully.

  Please let us know if you have any other questions.

  Thanks!