Can't find our latest invoice

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  mpvincentwgg · Member · Jan 19, 2022 at 11:35 am

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  Hi,

  Could you please tell me why I can’t find my billing plan and invoices ?
  Louis Amon is not the good admin and I can’t change it.

  Please could you help us.

  Thank you in advance,

  Marie-Pierre
  [redacted by staff]

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-mckluskey · Staff · Jan 19, 2022 at 12:00 pm

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  Hi Marie-Pierre,

  The billing information can be found on the account that was used to purchase the subscription. You’d need to log out from louisnuage, and log back in using the correct email address.

  If you’re not sure about the credentials, please look for a recent transaction ID: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id.

  Then check out this page and fill out the Account Recovery form to regain access to the account:

  https://wordpress.com/support/account-recovery/.