Can't find previously saved Gravatar images

  • Unknown's avatar

    There used to be a page, accessible from the Account Profile or Gravatar page, where you could save numerous potential Gravatar profile images, either previously used or never used. Does that page or an equivalent exist anymore? The new process for changing the Gravatar image immediately opens to files on my device.

    The blog I need help with is: (visible only to logged in users)

  • Hey doc!

    Are you trying to change the picture from WordPress.com’s end, or directly from Gravatar? If you click the option to change it on your WordPress.com profile it will let you upload an image – that no longer redirects to Gravatar like it used to in the past.

    But if you go directly to Gravatar you should be able to upload images without immediately attaching to an email by clicking on My Gravatars, and then Add Image. That should take you to https://en.gravatar.com/gravatars/new

    If you want to change your profile picture for your WordPress.com account to a previously uploaded image, you’ll need to change it on your Gravatar My Gravatars page, rather than the WordPress.com profile page.

  • Unknown's avatar

    Hey kokkieh!

    I think the problem is a result of my browser settings, and I now recall encountering the same issue a couple of years ago.

    What happens is that even when logged in to WordPress.com, my Gravatar Profile page (https://en.gravatar.com/musicdoc1) sometimes indicates that I’m not logged into Gravatar, though it’s not clear yet whether this only happens for a brief time after logging in to WordPress.com. Here’s a screenshot of what I see: https://snag.gy/82nsie.jpg.

    Notice that there is no link to the My Gravatars page there. Instead there are three menu items at the top labeled “What is Gravatar?,” “How to Use Gravatar,” and “Help.” So, knowing that I’m logged into WP.com already, I’ve been ignoring the prompt to “Sign Up” and completely missing the prompt to “Log In” that appears below the Sign Up button.

    After reading your post above I experimented with it and found that sometimes merely clicking the “Log In” button at the Gravatar Profile page is enough to get me logged into Gravatar, but other times I’m compelled to click the “Sign in with WordPress.com” button at the page: https://en.gravatar.com/site/login. However, doing that doesn’t take me back to the Gravatar Profile page, as might be expected. Instead I’m taken to the Manage Gravatars page (https://en.gravatar.com/emails/). That’s actually the page I’ve been looking for, but it’s arrived at in a rather nonintuitive, roundabout way.

    From the Manage Gravatars page, there is no link to the Gravatar Profile page. So in order to get back there I may click the back button twice. But then I’m obliged to refresh the page in order to see the menu that appears to one that is logged into Gravatars. That’s five clicks just to get to the logged in version of the Gravatars Profile page!

    Once I’m there, I find that menu contains the items “My Gravatars,” “My Profile,” and “Help.” The “My Gravatars” menu item links to the “Manage Gravatars” page (https://en.gravatar.com/emails/).

  • Unknown's avatar

    A similar issue, with a far less circuitous workaround, occurs in the support forums due to my browser settings. When I open a forum topic intending to respond, I often find that the reply field is closed and replaced with a prompt to log in. However, this hurdle is bypassed by simply refreshing the page, which opens the reply box.

  • Unknown's avatar

    That’s five clicks just to get to…!

    Correction: six clicks.

  • Unknown's avatar

    The six clicks to logged in version of Gravatar Profile page:
    1. Link to Gravatar Profile page (https://gravatar.com/musicdoc1), which is a bookmark
    2. “Log In” link below the “Sign Up” button
    3. “Sign in with WordPress.com” button
    4. Back button (1 page)
    5. Back button (1 page)
    6. Refresh

    I could go directly back to my bookmark link after #3, but I’m trying to get there internally at Gravatars.

  • What happens is that even when logged in to WordPress.com, my Gravatar Profile page sometimes indicates that I’m not logged into Gravatar

    Logging into WordPress.com does not automatically log you into Gravatar.com. You still have to click the WordPress.com Sign In button on Gravatar.com as well to log in there, and if I’m not mistaken that login cookie also expires much faster than the WordPress.com login cookie.

    The WordPress.com Sign In button appears top-right on the page, and can be seen in your screen shot.

    However, doing that doesn’t take me back to the Gravatar Profile page, as might be expected. Instead I’m taken to the Manage Gravatars page

    Yes, that is the page you are taken to on successful login on Gravatar.com. It does not redirect you back to the profile you were viewing before login, and never has that I can remember in the six years that I’ve had an account.

    Instead I’m taken to the Manage Gravatars page (https://en.gravatar.com/emails/). That’s actually the page I’ve been looking for, but it’s arrived at in a rather nonintuitive, roundabout way.

    That’s the page you land on immediately after logging in, so I don’t understand what you mean by it being unintuitive. It’s literally the first place we take you once you log in :)

    From the Manage Gravatars page, there is no link to the Gravatar Profile page. So in order to get back there I may click the back button twice.

    There is the My Profile link in the menu which takes you to https://en.gravatar.com/profiles/edit/#about-you to edit your profile. If you want to view your profile while logged in you can click on the View Profile link on that page. No need to navigate back using your browser back button.

  • Unknown's avatar

    You still have to click the WordPress.com Sign In button on Gravatar.com as well to log in there,

    I hadn’t seen the Sign In button. That does log me into Gravatar. Thanks. : -)

    It does not redirect you back to the profile you were viewing before login, and never has that I can remember in the six years that I’ve had an account.

    I didn’t say that it had behaved differently in the past. Instead I’m suggesting that there might be a more intuitive behavior.

    If it stays on the page you’re on after signing in, how is that redirection? I’d prefer that it doesn’t redirect. But it does move (redirect) to another page after signing in or logging in on the Gravatar Profile page. So my suggestion is merely that after clicking the Sign In button at the Gravatar Profile page, it could stay on that page, with one of the the differences after signing in being that the three menu items previously seen at the top have now been replaced by “My Gravatars,” “My Profile,” and “Help.” That’s what I would intuitively and logically expect to happen. [I meant “nonintuitive” or “counterintuitive” before rather than “unintuitive.”]

    Then, at the My Profile page, and on every page in Gravatar, I would include the following menu items:
    My Profile
    My Profile (edit)
    Manage Gravatars (or “My Gravatars”)
    Help

    There is the My Profile link in the menu which takes you to https://en.gravatar.com/profiles/edit/#about-you to edit your profile. If you want to view your profile while logged in you can click on the View Profile link on that page.

    Thanks. I had found the View Profile link on my own today, which I’d missed previously. But having the “My Profile” link open to the editor of the Gravatars Profile page instead of the page itself is imho another nonintuitive oddity to be found in the Gravatars pages.

    Some confusing terminology, summarized:
    1. The WordPress.com “My Profile” page is here: https://wordpress.com/me.
    2. In it is a link labeled “your profile,” which goes to the “Gravatar Profile” page, here: https://en.gravatar.com/username.
    3. In that page, once you’ve signed in, is a menu labeled “My Profile,” but the title refers to a different “My Profile” page than the one we began on, and the link goes to the editor of that page instead of the page itself.

  • Unknown's avatar

    I know that one of the “My Profile” pages is a WordPress.com page, and the other is a Gravatar.com page, and I’m not personally confused by the fact that those two very different pages have the same title. I’m suggesting that others, particularly newer members might find this confusing.

  • Unknown's avatar

    I would have like to edit my last two posts, because in fact there is no Gravatar.com page titled “My Profile.” That’s only a link title. The page itself is titled “username – Gravatar Profile,” and only the menu item linked to it in the Gravatar pages bears the title “My Profile.”

    Does the nomenclature really have to be this confusing?

  • Thanks musicdoc1, honestly we generally don’t direct our users to the Gravatar site itself. The people who use it have likely been using it all along, and we’re unlikely to make major changes to it anytime soon.

    But here’s what you should expect when visiting Gravatar.com directly:

    – If you aren’t logged in, you’ll get a sign in with WordPress.com link

    – Clicking that will redirect you to /emails where you can configure gravatars for you address(es)

    – You can click My Profile to edit your profile, and the sublinks on that page to manage more of its settings.

    – If you are signed in when you revisit Gravatar.com, you’ll just be taken to a home page with the links at the top — and it sounds like that’s what you’re requesting?

    You mentioned your browser settings seem to get you signed out of things sometimes. Allowing third party cookies from WordPress.com may help with this.

  • Unknown's avatar

    @supernovia,

    Thanks for the info.

    If you are signed in when you revisit Gravatar.com, you’ll just be taken to a home page with the links at the top — and it sounds like that’s what you’re requesting?

    Yes, I know that revisiting will get you to the signed in version of My Profiles, but that’s not what I was requesting. It doesn’t make any sense to me that there isn’t a direct link to the My Profile page (technically know as the “username – Gravatar Profile” page) from the My Gravatars (aka “Manage Gravatars”) page. Or that the My Profile menu item would link not to the page itself but to the editor of the page, and that a small “View Profile” link, if you happen to find it way over in the sidebar, will then take you to the page itself.

    Or that there are multiple names for pages, and the same name is used for two very different closely-connected pages:

    • username – Gravatar Profile = My Profile
    • My Gravatars = Manage Gravatars = “the emails page” (https://en.gravatar.com/emails/)
    • My Profile (WordPress.com) vs. My Profile (Gravatar.com)
  • It doesn’t make any sense to me that there isn’t a direct link to the My Profile page (technically know as the “username – Gravatar Profile” page) from the My Gravatars (aka “Manage Gravatars”) page.

    There should be a link at the top

    Or that the My Profile menu item would link not to the page itself but to the editor of the page

    On both WordPress.com and Gravatar, My Profile is a page for managing your profile, much like “My Site” is a page for managing your site. WordPress.com’s My Profile page lets you fill in the basics of the Gravatar profile.

    Would it be helpful to have a larger “View Profile” link?

  • Unknown's avatar

    There should be a link at the top

    The My Profile link is to the edit profile page. If we’re going to call that page the “My Profile” page, then someone going the through the process of visiting their Gravatar pages with the intention of managing the Gravatar profile is going to necessarily encounter three pages identified as profile pages:

    1. WordPress.com “My Profile” page: https://wordpress.com/me.
    2. The Gravatar ” Profile” page: https://en.gravatar.com/username
    3. The Gravatar “My Profile” page: https://en.gravatar.com/profiles/edit/

    Also, on the Gravatar Profile page there is a link to the “My Profile” page in the menu bar at the top, and a link to the “Edit My Profile” page below the About Me section of the profile. One would think that the “My Profile” link and the “Edit My Profile” link go to two separate pages, yes? No, they go to the same page. The “Edit My Profile” link URL does have an extension ,”#about-you, added to the URL but for me the page looks exactly the same with or without the extension.

    Would it be helpful to have a larger “View Profile” link?

    As I’ve mentioned, I would prefer the “My Profile” link (button) in the menu bar at the top to link to the profile page itself, not to the editor. And beside that link we could put an equally large “Edit My Profile” link/button.

    On both WordPress.com and Gravatar, My Profile is a page for managing your profile, much like “My Site” is a page for managing your site.

    Yes, understood. However, taking into account that explanation we have the following:

    • 1. “My Profile” button links to the “Edit My Profile” page, and this is where you manage the profile.
    • 2. “My Gravatars” button links to the “Manage Gravatars” page, and this is where you manage Gravatars.

    Two different names for the same page in each case. Also “My” essentially means “Edit” in one case and “Manage” in the other. Couldn’t each “My” mean either edit or manage, consistently?

  • Unknown's avatar

    In fact, unlike the “Manage Gravatars” page, which has a large title at the top clearly meant to identify the page, there is no title on the page where you edit or manage the Gravatar profile, https://en.gravatar.com/profiles/edit/. Only links to it have titles, and they are inconsistently “My Profile” and “Edit My Profile.”

  • On Manage Gravatars, you might be there to edit them, sure. But you might also be there to disconnect an address, or crop a gravatar, or change a rating, or remove old images. You can do much more than “Edit” there, which is why it’s got a different title.

    Anyway, we’re fairly swamped right now (as I’m sure you’ve noticed) and the Gravatar interface isn’t slated for updates anytime soon. But if you can clarify in a nutshell what changes you’re recommending, I’ll file them for you for future reference.

    Just as an example of the type of request I’m looking for:

    – Add page heading “Edit my Profile” to My Profile
    – Add large “View my Profile” button to My Profile Page

    Thanks. :)

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