Can’t find professional email inbox

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  mairimakesart · Member · Mar 15, 2024 at 5:42 pm

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  I moved from wordpress to shopify a while back but kept the professional email that was assigned to my email marketing. However, i’m now switching email marketing accounts and I can’t find seem to access my professional email inbox.

  When logged into WordPress and when I click on the email icon it asks me to upgrade to access this area. So why have I been charged £3.25 per month for an inbox I can’t access?

  How can I contact WordPress to sort this out?

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  helper-heroponriki · Member · Apr 1, 2024 at 2:16 pm

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  Hello there!

  Thank you for reaching out and apologies for the delay! Since your site is no longer hosted here at WordPress.com, we won’t be able to provide your email service going forward.

  However, there’s good news! We can transfer your billing over to Titan, who is the underlying provider of the email service. This way, Titan can manage and bill you for your email account directly.

  If you’re interested in transferring your billing over to Titan, just let us know, and we can initiate the process with you over email to get it done.

  I hope this clears things up! Feel free to ask if you have any other questions, or if you’re ready to proceed, just let us know when you want to get started!