Can’t find website in Dashboard

  • Unknown's avatar
    sallard70 · Member ·

    WordPress –

    My website files have disappeared for scottwallard.com – the AI tools aren’t able to help me find the files or a solution. Can I engage with a human support staff?

    Thanks, Scott Allard

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • jmills39 · Staff ·

    Hi Scott,

    Thank you for reaching out with your question.

    Since your site, scottwallard.com, is hosted on WordPress.org, resolving issues with missing website files falls outside the scope of our usual support. For assistance, you can contact your hosting provider or seek help in the WordPress.org forums.

    However, here are some steps you can take to troubleshoot and locate your missing website files:

    Check File Manager or FTP:

      • Use your hosting provider’s file manager or an FTP client to access your site’s files. Verify if the files are still in the public_html or equivalent directory.

      Review Backups:

        • Check if your hosting provider has automatic backups of your site. If backups are available, you can restore your site to a previous state.

        Contact Hosting Provider:

          • Reach out to your hosting provider’s support team. They can assist you in locating the missing files and provide more specific guidance on restoring your site.

          Security Scan:

            • Run a security scan to check if your site has been compromised. Tools like Wordfence or Sucuri can help identify and resolve security issues.

            If you’re considering migrating to WordPress.com for more direct support and enhanced features, we offer a free migration service. You can request this free migration by replying to this post, and we’ll provide the next steps.

            To understand the benefits of WordPress.com compared to WordPress.org, please refer to our detailed comparison guide.

            If you have any further questions or need additional help, please don’t hesitate to reach out. We’re here to assist you!

          1. Unknown's avatar
            sallard70 · Member ·

            Thank you for this quick response. I can go the other route as directed.

            Best, Scott

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