Can’t get a sms code

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  esinsultan1 · Member · Dec 17, 2018 at 10:32 am

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  Dear WordPress Team Member,

  With My seniour account which is – esinsultan – , I can not login because I can’t receive the sms code to my phone. Would you please help me about that? Best Wishes.

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  stefanclin · Member · Dec 17, 2018 at 11:06 am

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  Hi there,

  I assume that you have setup Two Step Authentication for your account esinsultan .

  When you are saying that

  I can not login because I can’t receive the sms code to my phone

  do you mean by that that you do not have access to that phone number anymore?

  Do you have any Backup Codes to login with?

  Try following the steps as described in the below support resource and let us know if this solved your issue:
  https://en.support.wordpress.com/account-recovery/

  Hope this helps!
  Stefan

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  esinsultan1 · Member · Dec 17, 2018 at 11:19 am

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  Hi Stefan,

  I have an access to my phone but unfortunately I don’t have any back up codes.

  I also can’t receive any sms from this address either :
  https://wordpress.com/?apppromo

  Thank you very much!