Can't get access to my site
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Hi (:
I don’t understand. I can’t get access to my site through ‘WP Admin’. The login does not recognize my email. What do I do?The blog I need help with is: (visible only to logged in users)
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Hi there,
Is this for http://www.aarhusfysmassage.dk?
That is a self-hosted WordPress.org site, so your WordPress.com login details won’t work for that site.
If you’ve forgotten your login details for that site, please try the steps outlined here:
https://codex.wordpress.org/Resetting_Your_PasswordFor more help with this you’ll need to contact your hosting provider directly, as we don’t have any access to that site.
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The thing is I’m trying to get access to http://www.aarhusfysmassage.dk to make a few updates and through the link you’ve sent I can change my password in different ways. The problem is that every time I try to I end up at the automatic password changer and there my email is not recognised and therefore I can’t get a new password and log in!
How do I then gain access to my website in order to make changes? -
I went through Firefox instead of Safari and my computer remembered my password there, so I got in and changed what I needed to change. I still don’t understand why I couldn’t change my password automatically in Safari… (:
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As it’s a self-hosted site I’m afraid I don’t have an answer for you. It could be anything from a corrupted file in the database, to an incompatible plugin. My advice is to make sure your WordPress software is updated to the latest version, and also make sure to update all your plugins and themes.
The folk in the self-hosted forums might also have some ideas, if you want to ask there:
https://wordpress.org/support/
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