Can’t get admin access

  • Unknown's avatar
    velocitydon · Member ·

    The WordPress on my build log is updated automatically. Most recently to 4.2.33.

    Today when I tried to get in to edit, I got a ‘500 server error’. I contacted the hosting provider and they said my version is out of date. Now when I try to access the wp-admin, I get the output below (path and filename removed).

    Not sure if this is a WordPress or hosting (Powweb) issue and I’m unsure how to proceed.

    Warning: Illegal string offset ‘remember’ in … on line 39
    Warning: Cannot assign an empty string to a string offset in … on line 39
    Warning: Illegal string offset ‘user_login’ in …. on line 54
    Uncaught Error: Cannot create references to/from string offsets in … 54
    Stack trace: #0 … on line 54

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    storygenie5 · Member ·

    Hi!

    It appears that your site is running on wordpress.com and wordpress.org.

    In this case, go to https:/[q~_]stwordpress.org/support/forums for the wordpress.org forums.

  • Unknown's avatar
    velocitydon · Member ·

    I’m sorry but I don’t understand the .com versus .org. I thought that they were the same.

    When I go to wordpress.com and log in, I see a dashboard for my site. It looks almost identical to the one I used to be able to get to from my domain. I can even see the current statistics.

    But when I click on the “WP Admin”, I get the error messages I mentioned before.

    Is there a way to upgrade the WordPress software without access to the dashboard?

  • staff-ozmodiar · Staff ·

    There are two things commonly called “WordPress”.

    1. WordPress the free open-source site building software from WordPress.org (this is what you used to build your website).

    2. WordPress.com, a web host for sites using WordPress software.

    The two are related, but completely separate entities. Please read this page for more info on how they are related:

    WordPress.com vs. WordPress.org

    As a completely volunteer based organization offering a free product, WordPress (the open-source software) does not have a phone number, an office, or a support team. Questions are often answered in their forums by helpful community members.

    https://wordpress.org/support/forums/

    WordPress.com (which you have reached) is a business and does have a support team. But we can only assist with sites that are hosted on our servers. We cannot help with sites hosted elsewhere but built with the WordPress open-source software.

    Should your web host help you with this? That would depend entirely on what your hosting package offers for support. Some web hosts offer very high touch WordPress specific support (I would include WordPress.com here). Some only offer that kind of support in higher tier or WordPress-focused hosting packages. While others offer nothing aside from getting you set up with your server space and cpanel/FTP access. You’d have to ask your host what your specific plan offers. And if your current plan doesn’t offer what you need, if there is an option for more focused WordPress support on a higher tier plan.

    Does that make sense? Let us know if not or if you have further questions.

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