Can’t get in
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I’ve been lucky. A friend set up my account nearly ten years ago. And now in 2018, I can’t get in, and I can’t prove I even have an account. I want to connect with someone in WordPress so I can prove I’m legit and get this solved. :(
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What is the URL of the site you refer to?
What I post below applies only to sites hosted by WordPress.COM on our servers and not to sites hosted anywhere else.
WordPress.COM sites are solely owned by the username accounts that registered them. (Organizations, companies, etc. do not own sites.)
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard. The Admin login link to the dashboard for every blog hosted by wordpress.COM is:
http://NAME_OF_BLOG.wordpress.com/wp-admin/
* You will have to replace “name_of_blog” with the actual blog’s name in that URL.
I recommend bookmarking that link or memorizing it.
You can update your email address here https://wordpress.com/me
If you are not logged in under the correct WordPress.COM username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account
If you did not register the site under your username account and do not have the required access, then you need to contact the person who registered the account and site under it, and have them act or transfer the site to your username account by using this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account
If the login information has been lost go to
Have you tried using the lost password link and then checking all likely email addresses for receipt?
If you check each and every possible email address and account and are not successful gaining access to the blog then you must complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery so you can be contacted by email ie. not on these public support forums, which are available to everyone with internet access. Support Staff cannot breach the privacy policy and provide the log-in information. You have to provide proof ownership to Account Recovery Staff to gain access https://en.support.wordpress.com/account-recovery/
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raycollinsmedia.com is a wordpress.ORG software install on paid hosting, hosted by TierPoint
Name Servers:
dns2.site5.com
dns.site5.comIf that is the site you need access to then unfortunately, you are posting to the wrong support forum. We provide support only for WordPress.COM hosted sites on our servers and that site is not among them. For hosting issues contact your web host. For software issues post to the WordPress.ORG support forums.
Our support docs do not apply to
(1) local installs of WordPress.ORG software on your own server or
(2) WordPress.ORG software installs on paid hosting, and we do not provide support for them at WordPress.COM.
(3) Jetpack support https://jetpack.me/support/ for sites linked to WordPress.COM accounts with the Jetpack plugin so they display on the My Sites WordPress.com account page.WordPress.COM and WordPress.ORG are completely separate and you can read the differences here http://en.support.wordpress.com/com-vs-org/
The wordpress.ORG support forum is at http://wordpress.org/support.
The wordpress.ORG login link is here https://login.wordpress.org/
If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support.
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