cant get into my account
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I can’t get into the back end of my site. It is a paid for site and WP won’t let me get help from a human because it is only recognizing my free site from about 10 years ago.
The blog I need help with is: (visible only to logged in users)
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The access issue with your site is a result of an Account Mismatch, where your current login session is tied to an old, free WordPress.com profile rather than the one containing your paid subscription. Because “Happiness Engineer” support is an entitlement linked specifically to paid plans, the system “hides” the live chat and email options when it only sees your 10-year-old free site. To bypass this and reach a human, you must either find the correct email address associated with your isajanelle.com payments or use the Account Recovery Form with your most recent Transaction ID to prove ownership. Once you provide this unique billing code from your bank statement, the support team can manually verify your identity, merge your accounts, and restore your administrative access to the paid dashboard.
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Not only do you have the wrong account, you may well have the wrong company. Your free site is here at WordPress.com. The other URL you list is hosted somewhere else.
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