Can't get into my domain
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Hi! I have a domain registered, [REDACTED], but I don’t see it on my wordpress account, and I’m not sure if it’s on another account. Can I get support? I have my receipt for my subscription.
Thanks,
Joanne -
^I didn’t realize that this was a forum post. Can I edit it or delete it so that the domain is removed?
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I’ve added a tag to the thread so staff will see it and respond. You can also try this form if you have a paid plan, it would be faster: https://wordpress.com/help/contact
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Hello there,
Happy to help you with this.
I can see that domain the account, if you click on My Sites, you should be seeing: [REDACTED] – can you confirm if you’re seeing that please?
If not, may I ask you to clear your browser cache for me please.
Many thanks in advance.
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Thanks for the support!
I cleared my cache, but still can’t see my site.
Also, would we be able to edit these forum posts so my domain doesn’t appear?
Thanks,
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I’ve redacted these URLs for you.
Looking closer at your account, there’s no upgrades tied to the account you’re logged into and posting with here (
hellojojoe).If you have the receipt from the purchase it would have been sent to the email address on file for the WordPress.com account that made the purchase.
Go to your account at https://wordpress.com/me and click the “log out” button, then log into the account that owns the upgrade using that email address.
If you for some reason don’t remember the password you set for that login, you can use this form to reset the password:
https://en.wordpress.com/wp-login.php?action=lostpassword
Then, once you’re logged into the right account, you should be able to see and manage your site and domain.
I hope that clarifies things!
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