Can’t get into my paid account
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I need to get into our account and it’s only showing free account, not the one I paid for?
Site: https://ccromancecom.wordpress.com.
WP.com: Yes
Correct account: Yes -
This usually happens when you have more than 1 wordpress.com account. As you have a paid plan, it’s very easy to restore access to your site and other account by using the transaction ID at https://wordpress.com/support/account-recovery/
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Hi @ccromance3 – If you would like to pass us the URL to the site that’s on the paid account we can try to provide more specific help. :)
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