Can’t get into my paid account

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  ccromance3 · Member · Sep 22, 2021 at 2:06 pm

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  I need to get into our account and it’s only showing free account, not the one I paid for?

  Site: https://ccromancecom.wordpress.com.
  WP.com: Yes
  Correct account: Yes

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  staartmees · Member · Sep 22, 2021 at 2:30 pm

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  This usually happens when you have more than 1 wordpress.com account. As you have a paid plan, it’s very easy to restore access to your site and other account by using the transaction ID at https://wordpress.com/support/account-recovery/

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  deancroyal · Staff · Sep 23, 2021 at 10:18 pm

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  Hi @ccromance3 – If you would like to pass us the URL to the site that’s on the paid account we can try to provide more specific help. :)