Cant Get Into My Site

  • Unknown's avatar
    matduthie · Member ·

    Evening all.

    I’m very inexperienced with building websites, thought using WordPress would make things easier for me, but it hasnt.

    Anyway, I read that i needed to add an SSL certificate to my site, which i’ve been trying to do.
    I did a google search and found (and followed) the instructions on this site:

    https://www.inmotionhosting.com/support/edu/wordpress/enable-https-wordpress/

    I changed the URL in the WordPress address and Site address to https:// and saved.
    I now cannot get into my WordPress dashboard and when i load up my website (which is currently just a one page “in construction” page), the main image doesnt load up.

    This may have been a very noob / amateur mistake to make, but i’d really appreciate if anyone could help.

    Much appreciated

    The blog I need help with is: (visible only to logged in users)

  • staff-blorbo · Staff ·

    Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    Your hosting provider’s support team may also be able to assist.

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