Can’t get into my site

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  aprilsabel · Member · Oct 23, 2025 at 7:36 pm

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  I have a paid plan for one wordpress site but only get connected to the not paid site, hence can’t resolve the problem with anybody

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  yamphoenix · Staff · Oct 25, 2025 at 5:12 am

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  Hi!

  Could you please confirm the full address (URL) of the site you’re trying to access with the paid plan?

  This will help us locate the correct site and make sure we guide you to the right account.

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  michelelacroix · Member · Oct 25, 2025 at 5:49 am

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  It’s all resolved. Thank you!

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  robertghetau · Staff · Oct 25, 2025 at 7:13 am

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  Thank you for letting us know!
  
  Feel free to reach out again if you have any questions!
  
  Have a great one!