Can’t get into my WP account… login redirects to WP-admin??

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  flickaflockafox · Member · Apr 21, 2023 at 4:23 pm

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  Hi! I tried the chat feature, but despite having a Business account, it’s not working. I’m incredibly frustrated and hope someone here can help me out.

  I have a site through WordPress.com that I can log into on one screen, but when I do, it doesn’t show anything for my site. When I try to go anywhere else, it brings me to a WP-admin login page… but I can’t get into that, even with my existing username and password.

  My account was working literally two days ago, but now I can’t get anywhere. I do own the site, so I’m not sure what’s going on!

  The blog I need help with is: (visible only to logged in users)

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  machellie · Staff · Apr 21, 2023 at 4:29 pm

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  Hi there, @flickaflockafox!

  Thanks for reaching out.

  I was able to duplicate the issue you mentioned.

  This issue should now be resolved. Please refresh and log into WordPress.com. You should now be able to edit and access your site prismafox.press.

  Looking forward to hearing from you!

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  flickaflockafox · Member · Apr 21, 2023 at 4:31 pm

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  Thank you so so SO SO SO MUCH!! I actually refreshed the page in my frustration and was like, oh of course, NOW it works, lol. But it makes sense why—because of your fix!

  Endless thanks!!

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  machellie · Staff · Apr 21, 2023 at 4:47 pm

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  So very happy to help, @flickaflockafox!

  Don’t forget that you can contact us any time at https://wordpress.com/support/contact/

  I hope you have a wonderful weekend!

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  flickaflockafox · Member · Apr 25, 2023 at 1:31 pm

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  Thank you so much, I appreciate all your help! :)

  I seem to be having a similar issue… same WP admin login screen. Sometimes it doesn’t bring me to that, but most of the time (especially when trying to edit a page), that’s where I’m directed. I still try with my normal WP login, but it never lets me past it.

  Is this something I need a separate user/pass for? If not, is there a way I can permanently get around this? It’s getting pretty frustrating!

  (IDK if this will help, but I’m using Divi as my theme.)

  Thanks again!

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  helper-heroponriki · Member · Apr 25, 2023 at 5:06 pm

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  I attempted to copy what you did, but I didn’t encounter a login prompt. Can you please provide screenshots of the process where you see the login prompt, and attach them to your reply?

  Alternatively, since you have a Business account, you can access the live chat feature from your account page. This way, you can work with one of our Happiness Engineers in real-time and guide them through the issue you’re facing. You can find the live chat option here: https://wordpress.com/help/contact

  If you have any questions, please let us know. Otherwise, we’ll wait to hear back from you.