Can’t get into the account to access the website.

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  archivefish · Member · Oct 19, 2019 at 2:00 am

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  Hello,

  So the institution I used to work for, and now currently volunteer for, has had some recent problems with parts of its site becoming outdated. I had the original username and password written down in a manual for just such an occasion, but upon enter it as well as the other username/password combo I attempted neither worked.

  At the moment, I only know the username that I’ve used in the past and two seperate previous passwords but none of the actual emails that are associated with the password reset. Is there someone I can talk to about finding out the email so I can send it along to my administrator and have her check the list of prior director emails the institution has had in the past?

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Oct 19, 2019 at 5:41 am

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  Hi there, can you share the website address of the website involved or confirm that it is hosted here on WordPressdotcom so we can make sure you are posting to the correct forums.

  Many people who post here actually need help for their website using the WordPress open source software rather than having a website hosted here on the WordPressdotcom platform. For those sites, support is available at https://wordpress.org/support/

  WordPressdotcom (where we are ) and WordPress are separate entities with different documentation and support forums. You can learn more about that in our support guide at https://en.support.wordpress.com/com-vs-org/

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  archivefish · Member · Oct 19, 2019 at 9:10 pm

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  Oh shoot, maybe that’s the case? The website is http://www.fitchburghistoricalsociety.org/

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  justjennifer · Member · Oct 20, 2019 at 4:43 am

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  ns1035.ui-dns.com
  ns1035.ui-dns.org [edited to remove IP/Mac)
  ns1035.ui-dns.biz
  ns1035.ui-dns.de

  Hello again, so definitely not hosted here at WordPressdotcom. It looks like Ionos is your web hosting provider but you can also check with your accounting department to see to whom you are paying hosting fees.

  As far as resetting passwords for that site if needed, check out https://wordpress.org/support/article/resetting-your-password/

  Best wishes.