Can't Get Logged In
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Hi, I have two WordPress accounts, the one I am writing from and another one that I can’t remember the Email Address or Password for. I also don’t have the authentication factors for recovering my account. How can I get into my account? Is there a support number I can call?
The blog I need help with is: (visible only to logged in users)
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Hi!
I am tagging the post with “modlook” for the WordPress.com staff’s attention. They should have better information over this case.
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Hi there,
To help you gain access to your WordPress.com account, we’ll need one of the following things:
* An email from the email address associated with the account you want to recover.
* A transaction ID from a recent paid upgrade to that account. You can see more details about this here:
http://en.support.wordpress.com/transaction-id/
* The WordPress.com account activation link, which we sent to your email address when you first registered with us. If the email you received included a confirmation button, instead of a link, you can copy the activation URL by right-clicking on the button and selecting “Copy Link Address” (this text may slightly vary, depending on your browser).
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Hi, I have none of those things. Is there a number I can call or someone who can help me?
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All support is done online via these forums, email, and live chat.
If you aren’t able to provide an email from the email address with which the blog was registered, a PayPal transaction ID, or the original activation link, I’m afraid we won’t be able to help you recover the account.
We have a strict policy in place to protect our users from third parties who might try to use our support system to gain access to other users’ accounts.
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