cant get my password and email is not working any more how can we change email in the account to ret

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  twoguysandtruck · Member · Nov 9, 2016 at 6:53 pm

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  cant get my password and email is not working any more how can we change email in the account to retrieve password?

  user name
  seaair
  site
  sea-air.net

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Nov 10, 2016 at 7:06 pm

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  WHOIS
  DiscountASP.NET‎
  IP Address: 96.31.34.141
  Name Servers:
  ns1.discountasp.net
  ns2.discountasp.net
  ns3.discountasp.net

  That site at sea-air.net is not hosted by wordpress.com. Your site is a stand alone wordpress.ORG software install. As that site is not hosted by wordpress.com and we cannot help you with it. You are posting to the wrong support forum.

  This is wordpress.com support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  Some Jetpack solutions are here http://jetpack.com/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/

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  supernovia · Staff · Nov 10, 2016 at 8:57 pm

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  @twoguysandtruck your site isn’t here with us, but if you can access your hosting account where your installation exists, the password reset info in @timethief’s reply will help. Be sure to make backups first. Good luck, and if you need more help, try https://wordpress.org/support . Cheers :)