Can't get on to the dashboard

• 

  theponchoninja · Member · Feb 20, 2018 at 2:51 am

  • Copy link
  • Add topic to favorites

  as the title says, I can’t get on to the administrative dashboard for my website

• 

  ceoadebayo · Member · Feb 20, 2018 at 3:22 am

  • Copy link

  Hi theponchoninja,

  Can you please provide a link your website so as to have more information on what could have gone wrong with logging into your dashboard.

• 

  theponchoninja · Member · Feb 20, 2018 at 3:26 am

  • Copy link

  http://theponchoninja.com

• 

  ceoadebayo · Member · Feb 20, 2018 at 3:48 am

  • Copy link

  Hi again,

  I will suggest you contact your host to resolve this issue as:

  These forums are for WordPress.com websites hosted here at WordPress.com. For self-hosted websites such as yours, I would suggest asking for help in the volunteer-based WordPress.org forums.

  Difference between WordPress.com and WordPress.org

  I hope this helps

• 

  theponchoninja · Member · Feb 20, 2018 at 11:31 pm

  • Copy link

  Thanks! I’ll look into it and let you know if it helps!

• 

  theponchoninja · Member · Feb 20, 2018 at 11:35 pm

  • Copy link

  Just tried it…….I have to log in to post the question…….which is the problem I’m having.

• 

  timethief · Member · Feb 20, 2018 at 11:38 pm

  • Copy link

  theponchoninja.com is a wordpress.ORG software install on paid hosting, hosted by CyrusOne
  Name Servers:
  ns1.bluehost.com
  ns2.bluehost.com

  That site is not on our WordPress.COM servers. We do not provide support for local installs of WordPress.ORG software, or for WordPress.ORG software installs on paid hosting, linked to WordPress.COM accounts with the Jetpack plugin so they display on the My Sites WordPress.COM account page.

  The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

• 

  theponchoninja · Member · Feb 20, 2018 at 11:48 pm

  • Copy link

  I can’t LOG IN to wordpress.org. That’s my issue. I can’t even log in for support.

• 

  timethief · Member · Feb 20, 2018 at 11:50 pm

  • Copy link

  If you do not have an account yet then click Create an account https://login.wordpress.org/register/

• 

  theponchoninja · Member · Feb 20, 2018 at 11:51 pm

  • Copy link

  I try to go to “lost password,” so it asks for my email or username. I put in both, but it says those accounts don’t exist.

• 

  timethief · Member · Feb 20, 2018 at 11:53 pm

  • Copy link

  Got here https://login.wordpress.org/register/
  then click the big blue link labeled create account.

• 

  theponchoninja · Member · Feb 20, 2018 at 11:56 pm

  • Copy link

  I apologize, I should’ve clarified that from the beginning. I’m just exhausted from work and stressed from this!

  Dumb question, is it possible to start your site on wordpress.org without an account? Because I was able to. A few days ago that’s what I was doing.

• 

  theponchoninja · Member · Feb 21, 2018 at 12:44 am

  • Copy link

  I figured it out! I log into my wordpress through bluehost. Thank you for your patience!

• 

  ceoadebayo · Member · Feb 21, 2018 at 11:51 am

  • Copy link

  Hi again,

  I am glad it worked