can’t get SMS text sent for 2 step authentication

  • Unknown's avatar
    svetmark9282 · Member ·

    I can’t log in to WordPress. (Here I had to create another account after trying to log in with my normal credential.) I remember the password, and have access to email but, I don’t have Google authenticator. So I can’t log in because I have 2-step authentication enabled. I don’t have backup codes, but I still have my phone number. But the problem is, I’m not receiving the SMS. (I have already tried the recovery process, but it keeps asking for codes.) I also tried loging in using WordPress mobile app, but it’s also asking me for codes and I am not receiving them via text. I manage curevovaccine.com website. My user name is (email visible only to moderators and staff). Please help.

    WP.com: Yes
    Correct account: Unknown

  • staff-blorbo · Staff ·

    Hi there, please send an email to passwordhelp@wordpress.com explaining the situation, and we’ll take care of this for you!

  • Unknown's avatar
    svetmark9282 · Member ·

    Hello,

    I am the admin for the curevovaccine.com account. Email: (email visible only to moderators and staff).

    I just set up 2 step authentication about a week ago so I didn’t get a chance to copy all my alternative codes. The authentication process I used yesterday to log in was through WordPress mobile app. Today, I went through my normal procedure. When I got to the window Log in screen that said: “Confirm in your WordPress mobile app to continue”, I went to the WordPress mobile app, typed my email and password, Log in screen where it asked to text me code, nothing would come up… I tried multiple times to change the password, but because I still have 2 step authentication process and I can’t bypass it, I am just stuck. I have no other way to reach support so I created this fake account. I you need more information about my admin privileges for the curevovaccine.com, happy to provide.

    {private info removed}

    Thank you.

  • staff-ozmodiar · Staff ·

    Please do not post transaction ID information in the public forum.

    Have you reached out via email as staff-blorbo instructed? That is the fastest way to get this sorted out.

  • Unknown's avatar
    svetmark9282 · Member ·

    I responded to the email address provided but have yet to resolve my issue.

  • staff-totoro · Staff ·

    Hi there,

    I can see that a member of our team replied to the email you sent, asking for more info about your backup codes, so it appears that your message was received correctly. Please continue to reply in that email thread and our account recovery team will help you the rest of the way there, thanks!

  • Unknown's avatar
    svetmark9282 · Member ·

    I didn’t receive any other emails besides the first one that I see in this thread. As I explained in my first email, I don’t have access to my backup codes.

  • staff-blorbo · Staff ·

    Hi there, I see that you replied to our Account Recovery team’s email earlier today, so that team will continue with you there as soon as they can.

    I’m sorry, but this is not something we can help with over the public forums.

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